Frequently Asked Questions

  • Chevron down How do I book?
  • Go to our Booking page and select which room you would like to play and how many people are coming. Then select the date, and finally select the time slot

    A booking confirmation will be sent to your email address that you provide for us with all the relevant details, if payment is successful

  • Chevron down Can I add more players once i’ve booked?
  • Of course! Just drop us an email or phone call

  • Chevron down When should we arrive for our experience?
  • We require your group to arrive at least 10 minutes before your allocated time slot. Should you be running late, please let us know as soon as possible. If the next time slot after your group is not available, this could impact your game time. If you happened to be late for more than 40 minutes, we will have to abandon your game with no refund  

  • Chevron down Is it possible to cancel or reschedule my booking?
  • NO cancellations or refunds are allowed once you have booked. However, you are allowed to reschedule after 3 days of your initial booking – free of charge. Please contact us as soon as possible for any scheduling changes

  • Chevron down What is the age restriction?
  • There is no age restriction, However children under the age of 16 MUST be accompanied by an adult

  • Chevron down If I don’t book the maximum amount of people for a room, will other members of the public join my group?
  • All of our bookings are private bookings and therefore you will be only doing the rooms with your group

  • Chevron down What should I wear?
  • Anything that is casual and comfortable

  • Chevron down What should I bring?
  • Your brain! Other then that, we don’t require anything specific

  • Chevron down Who is it suitable for?
  • Our escape rooms are suitable for anyone that is looking for something that is fun and different to do! Whether it’s teams with friends family or colleagues!

  • Chevron down Is it accessible?
  • Some of our escape rooms are located up some stairs, you will need to be able to climb these to access the rooms

  • Chevron down Parking:
  • Please refer to our Parking page

  • Chevron down Are your escape rooms scary?
  • None of our current escape rooms are scary at all

  • Chevron down We would like to book both Area 51 & Crown Jewel Heist at the same time? Is this possible?
  • Yes! It’s no problem at all, please drop us and email or give us a ring and we can sort out a time that suits