Frequently Asked Questions

  • Chevron down How do I book?

  • Go to our Booking page and select which room you would like to play and how many people are coming. Then select the date, and finally select the time slot

    A booking confirmation will be sent to the email address that you provide with all the relevant details.

  • Chevron down Can I add more players once i’ve booked?

  • Of course! Just drop us an email or give us a call. 

  • Chevron down When should we arrive for our experience?

  • We require your group to arrive at least 10 minutes before your allocated time slot. Should you be running late, please let us know as soon as possible. If the next time slot after your group is not available, this will impact your game time. If you happened to be late for more than 40 minutes, we will have to abandon your game with no refund  

  • Chevron down Is it possible to cancel or reschedule my booking?

  • As our T&Cs state you may claim a refund 14 days before your booking. We do allow you to reschedule providing you do this more than 48 hours before your booking – free of charge. Please contact us as soon as possible for any scheduling changes.

  • Chevron down What is the age restriction?

  • There is no age restriction, however children under the age of 16 must be accompanied by an adult.

  • Chevron down If I don’t book the maximum amount of people for a room, will other members of the public join my group?

  • All of our bookings are private bookings, and therefore you will be only doing the rooms with your group.

  • Chevron down Alcohol Our Escape Rooms

  • Now as tempting as it may be to be lovely and merry before your experience, we’d recommend saving the drinking for a post-escape celebration. If your host senses you are too drunk to play, for safety reasons we will not allow you to play the room.

  • Chevron down What should I wear?

  • Anything that is casual and comfortable

  • Chevron down What should I bring?

  • Your brain! Other than that, we don’t require anything specific. 

  • Chevron down Who are the escape rooms suitable for?

  • Our escape rooms are suitable for anyone that is looking for something that is fun and different to do! Whether it’s a team with friends, family or colleagues! All ages are allowed in the escape rooms, however, a group must be 11 or over with only one adult present. 

  • Chevron down Is it accessible?

  • Some of our escape rooms are located up some stairs, you will need to be able to climb these to access the rooms

  • Chevron down Parking:

  • Please refer to our Parking page

  • Chevron down Are your escape rooms scary?

  • Our “Area 51” & “Crown Jewel Heist” rooms are not scary. Our “Caved In” room is not scary but can be intense as it is a small room.

  • Chevron down We would like to book both Area 51 & Crown Jewel Heist at the same time? Is this possible?

  • Yes! It’s no problem at all, please drop us and email or give us a ring and we can sort out a time that suits.

  • Chevron down My group is larger than 8 people, can I book both rooms?

  • Yes! With groups of more than 8 you can book both rooms to start at the same time*. Please give us a call or drop us an email and we’ll get this sorted for you!

  • Chevron down My group is larger than 20 people, what are my options?

  • Please give us a call on 01753 866 266 and we can find an option that works for you. Our most popular option, is to split into two groups, while half has an hour in the escape rooms the other half take a tour on Windsor Duck Tours, then you can swap. This provides a great balance of team building, competition, education and enjoyment!